Local governments have always struggled with managing urban waste. Keeping cities clean requires a system where citizens and officials can work together to report issues and track progress. Odisha needed a solution to streamline its solid waste management efforts while ensuring transparency in the process.
This is where Ama Sahara comes in. The mobile app and website, developed by Qwegle Technologies, provide an efficient way for citizens, sanitation workers, and officials to stay connected. Ama Sahara allows residents to raise concerns, request garbage pickups, and report issues in real time. At the same time, it helps the administration monitor sanitation services and track the performance of waste management teams.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Need for Ama Sahara
Urban areas generate huge amounts of waste daily. If not managed properly, it leads to pollution, health risks, and deteriorating living conditions. In Odisha, citizens often struggled with delayed garbage pickups, overflowing bins, and ineffective complaint resolution.
The local administration needed a system where people could report problems while sanitation officials could respond efficiently. Ama Sahara was created to bridge this gap. The app makes it easier for citizens to engage with municipal authorities, ensuring waste management services run smoothly.
How Qwegle Helped Build Ama Sahara
The Odisha administration partnered with Qwegle Technologies to develop a digital platform that could bring all stakeholders together. The challenge was to design a system that was easy to use for both citizens and officials while ensuring real-time data tracking.
Qwegle focused on:
- User-friendly design – Simple navigation so that anyone can report an issue within seconds.
- Real-time tracking – Citizens can submit complaints, and officials get instant notifications.
- Performance monitoring – Sanitation workers log daily updates, helping authorities track service efficiency.
- Mobile and web integration – A swift experience across the mobile app and website for accessibility.
The goal was to create a platform that felt intuitive and required minimal learning, even for first-time users.
Key Features of Ama Sahara
For Citizens:
- Report Issues Instantly – Users can take photos, submit complaints, and request garbage pickups through the app.
- Track Complaint Status – Each report has a tracking system, so users can see updates on their requests.
- Transparent Process – Citizens get notified once their issues are resolved, ensuring accountability.
For Officials and Sanitation Workers:
- Data Collection and Monitoring – Workers log daily waste collection activities, providing real-time updates to the administration.
- Performance Tracking – Facility managers can evaluate the efficiency of sanitation services.
- Faster Response Time – Complaints are categorized and assigned to the nearest teams for quicker resolution.
The Impact of Ama Sahara
Since its launch, Ama Sahara has helped improve waste management across Odisha. Citizens are now more engaged in keeping their surroundings clean, and officials can make data-driven decisions. The app has led to:
- Faster resolution of garbage collection requests – Complaints are handled efficiently with real-time tracking.
- Better coordination between officials and sanitation workers – Teams receive clear assignments based on live data.
- Increased accountability – Transparency ensures that every report is documented and acted upon.
Challenges and Solutions
Implementing a large-scale citizen engagement app comes with challenges. Some citizens were unfamiliar with using mobile apps for complaints, while workers needed training to log data properly.
To address this, Qwegle ensured the app had a simple, easy-to-use interface. The team also conducted training sessions to help sanitation workers and officials get comfortable with the platform. Over time, adoption increased, and the system became more effective.
Why Ama Sahara Stands Out
Unlike traditional complaint systems where issues get lost in paperwork, Ama Sahara brings everything to a digital platform. The app prioritizes efficiency, transparency, and ease of use. It is designed to empower both citizens and administrators, making waste management in Odisha more effective.
Conclusion
Ama Sahara is proof that technology can make a real difference in urban management. By giving citizens a voice and providing officials with the tools to track and improve services, the app has set a new standard for waste management in Odisha.
With the expertise of Qwegle Technologies, Ama Sahara is not just an app but a step towards a cleaner and more efficient urban environment.
The Results
- 30+ processes delivered
- Over 30,000 hrs delivered back to the business
- 100% SOX compliance in Settlement process automation
- >95% success rate of bot case completion
- SDK delivered for native platforms, enabling Virtual & Live agent communications across multiple mobile platforms
